Reviews

Robert Gillespie
Posted on Google April 2, 2025

Always so helpful …and today I had the best assistance of Joan Worth ❤️

Britt-Marie Mertz
Posted on Google March 29, 2025

Never been to a jewelry store before and went there for an engagement ring. Joan made the process very easy to design a custom engagement ring and was very knowledgeable. I'll be back for my custom wedding band.

Nate Mitchell
Posted on Google March 26, 2025

I’ve brought multiple pieces of jewelry here for repair and a wedding band that Joan helped us turn into a monogrammed necklace. The service is excellent and I trust them with my families heirlooms. Definitely recommend.

Kristin English
Posted on Google March 22, 2025

R T
Posted on Google March 22, 2025

I needed to have my late mother's wedding rings appraised and repaired. Rob was so very helpful from the moment I walked the door! The work done by Morrison Smith made these 100 year old rings look like new! Thank you, Morrison Smith and thank you Rob!!

Frances Dellinger
Posted on Website July 17, 2021

I had not been to Morrison Smith for sometime; due to a move out of state. I knew Ginny had retired but I ventured there anyway due to their staff always being A+. I was greeted by Rob Bireley and I showed him a picture of the bracelet I was interested in from their website for a Valentine's Day gift. He took me directly to the display case and I was out of the door in thirty minutes. I could have been out faster if we were not having a good time. I'll be back soon and asking for Rob. Thank you Rob and Morrison Smith for your high standards; they did not go unnoticed.

Michael Talbert
Posted on Website February 15, 2021

Morrison Smith has been our family jeweler for over 30 years! Tim Connor has designed 3 of my boys engagement rings, all beautiful, but this last one was beyond exquisite! Custom handpicked diamonds built with amazing detail! You will never find a better jeweler than Morrison Smith!

Barbara Hutchens
Posted on Website September 12, 2020

My fiance and I found Morrison Smith through the Charlotte Agenda while looking for a high quality local jeweler. We were immediately impressed by the reviews online and had to check them out for our wedding bands. From the minute that we walked into the room we felt comfortable, appreciated, and respected. So many times you go into a jewelry store and you are immediately hounded and pressured, not at Morrison Smith. They truly believe in the value and quality of their products and services. They make you feel like a special couple, not a customer, I can't say enough about how refreshing that is. Do yourself a favor and skip the cookie cutter big box stores, don't fall for TV and radio commercials, come over to Morrison Smith and experience jewelry shopping the way it was meant to be.

Gordon Culletto
Posted on Website June 16, 2020

I have been a customer of Morrison Smith 40 plus years! Would not go anywhere else! My children and grandchildren get something every year on their Christmas stockings(the girls). They all know the MS boxes and that is the first gift they open!! Have been doing that for25 plus years! The entire staff is wonderful! Thanks for many years of helping me!!!

Janice Mayhew
Posted on Website May 17, 2020

I had a wonderful experience working with Morrison Smith. I was looking for a special monogram ring for my daughter, I felt they went out of there way to make her gift just right . I will shop with them again for my next jewelry purchase! Thank you so much!

Lisa Jennings
Posted on Website April 28, 2020

Perfect experience. Way better than I imagined. Everything I wanted exactly as I specified.

Keith O’Connell
Posted on Website October 9, 2019

Wonderful customer service !

Meg Blythe
Posted on Website August 15, 2019

Was invited and attended the Morrison Smith annual pre-Christmas 🎄 party. I was using a walker at the time due to back & neck problems limiting a lot of my movement. The violin music was really enjoyable & a nice touch. The food was delicious and the Morrison Smith personnel made everyone feel at home. Morrison Smith had sent me some really deeply discounted coupons that I planned to use. Pam waited on me & was most solicitous, knowledgeable & professional as is all the staff at MS. I was very pleased with my purchases, Pam made good use of my coupons & the transaction went smoothly. She was even so kind as to go through the buffet for me and bring me a plate. I am not one of their wealthier clients but I was treated like one, as I always have been. Morrison Smith is my go to jewelry store as it has been through the years and they offer an array of services to meet your needs.

Andrea
Posted on Website December 25, 2018

I live up 77 and was disappointed in the work a jeweler did there. Not only was the work poorly done but it was extremely expensive. When I was near South Park one day I decided to stop in Morrison Smith to see if they could do better. WOW, did they do better! My necklace pendant looked brand new! They are now my jeweler for life and worth every bit of the drive.

Patti E
Posted on Website December 8, 2018

Pam was a huge help in picking out an engagement ring. I was overwhelmed when shopping elsewhere, but she was attentive and made excellent suggestions. Morrison Smith has a great selection, nice atmosphere, and high quality jewelry, and I've already recommended it to friends. My ring is beautiful and I couldn't be happier!

Katherine Andrews
Posted on Website November 27, 2018

I purchased an antique ring that needed some work, all of the prongs had been worn down. Not only did Morrison Smith do an outstanding job on the ring but they restored back to its original state from early 1900. I would also like to mention Tom and his outstanding customer service. I honestly will never go anywhere else to purchase fine jewelry or have it worked on, or work with anyone else. Tom is honest, genuine, and just does the right thing when it comes down to it. This business is long standing, and I now know why. Will highly recommend to anyone.

Maria Meeuwsen
Posted on Website October 20, 2018

After visiting multiple jewelers, Morrison Smith triumphed over all the others. Buying an engagement ring can be an intimidating process, but I was at ease from the moment I stepped into MS. Best selection and customer service in Charlotte. Ask for Rachael!

Edward S.
Posted on Website June 22, 2018

We went to Morrison Smith based on reviews, BBB ratings, the information on the website and the helpful impression we received when we called to find someone to replace a missing diamond in a wedding eternity band. We were promptly greeted by Rob Birely, who had the ring checked by the jeweler, Lyuan. Rob followed up as promised with the details of what was needed to bring things back to new condition. We are happy that everything is back to new condition, and know that we made the right choice to care for our jewelry needs. Thank you Rob!

Anna and Rich
Posted on Website April 7, 2018

I honestly could not say enough wonderful and amazing things about Morrison Smith. When my husband and I started looking at engagement rings years ago, we did what most people do - went to all of the "chain" jewelry stores. He ended up designing me a beautiful ring with one of these stores that I truly love more than anything the world. However, the band was much thinner that anything I had tried on before and so the sizing was way off. Our "chain" retailer had to continue to send back my ring time and time again (for weeks at a time, mind you) for sizing and each time it came back missing metal and more and more crooked. In short, they continuously did a horrible job. When it came to looking for a wedding band, we didn't want to shop at those types of stores anymore and so we came here, to Morrison Smith. The knowledge that the sales staff has of their products, inventory and how things should fit coupled with the expertise of their bench jewelers was overwhelming. I have since told every single woman I know going into an engagement to start here - to start and finish with people who actually know the structure of metal and the way things should fit!! It has truly made all of the difference in the world. We bought the most stunning, hand carved band from them and all these years later, I finally took them my engagement ring to size properly and fix for good. I cried the day I got it back, it was absolutely stunning and they couldn't have done a better job than if they had made it brand new themselves. They have always treated us with kindness and a sense of urgency that we appreciate in a customer service situation. Those things alone on top of everything else have made us lifelong customers. Thank you to the many staff members who have helped us throughout the years and to the jewelers whose craftsmanship and knowledge are unmatched. We appreciate you so much!!

Annie Ballweg
Posted on Website March 10, 2018

Betsy is very helpful.

Meg Scripps
Posted on Website January 6, 2018

I have a beautiful pearl and leather necklace lariat that’s very special to me but I didn’t have a ring to complement it. My husband surprised me by having Morrison-Smith custom design one. My husband gave the ring to me Christmas morning. The designer, Adriano, came up with the genius idea to use a rose gold that closely matches the leather on the pearl lariat which neither a yellow gold or white gold would have. Adriano also crafted a knot on both sides of my ring that emulates knots that flank the pearls on my necklace. The ring is stunning. I am so grateful to Samantha, the associate who assisted my husband, and a huge thank you to the incredibly talented designer Adriano. I will treasure this piece forever. I now have a put-together look when I wear my favorite necklace, matching earrings, and now complimentary gorgeous ring. Thank you, truly.

Dina Kim
Posted on Website January 3, 2018

As usual, Morrison Smith did a great job in designing a piece of jewelry for me. Very professional service and reasonably priced.

Sarah Potts
Posted on Website November 11, 2017

I came to Morrison Jewelers on Saturday, October 28 to have a pearl necklace repaired, if possible. I asked for Betsy, who did some work for me in the past. Betsy is just so pleasant and helpful. She quickly checked for the piece the necklace needed and was able to have it repaired in just a few minutes. I always enjoy coming into this store when I need a reliable, trustworthy jeweler. Morrison Smith is my 'go to jeweler'.

Joan Teli
Posted on Website October 29, 2017

The entire experience was great. Wonderful deals were throughout the store. I had lots of help picking out my pearl necklace. Now I will start my wishlist for next year.

Sue O’Connell
Posted on Website October 6, 2017

Just driving past this place makes me smile. The team here are all so professional and knowledgeable. They are always willing to share their knowledge on the pieces that will work best for me. They take the time to ask questions. There is so much variety and the pieces are all of spectacular quality. Thank you all for making me look good.

Kathryn
Posted on Website September 19, 2017

Myself along with multiple friends and family have used Morrison Smith over the years. I have had custom rings made and multiple repairs for other jewelry here. Gari Lynne is fantastic and very easy to work with.

Steve
Posted on Website September 16, 2017

All of my experiences with Morrison Smith have been positive. In addition to delivering quality products, my main reasons for continuing to come back are Gari Lynne, Terri, Tim, Tom and Samantha. They make me feel like a member of their family. Just a wonderful place to do business.

Susan Yow
Posted on Website August 29, 2017

We couldn't have asked for a better experience. Our 5/5 review cannot be explained in such a small testimonial box! Most of our interaction was with Timothy H. The thing we loved most about Timothy was how personable he was, he called us by our names when we walked in and kept note of the very small details we shared with him each visit. Timothy will be someone my fiancé and I remember for a lifetime. Luyen also made our experience memorable, one thing about him is he made sure to meet us in the middle of his busy day so that when he was working on our piece he could relate to who it belonged to - that spoke wonders to us. Tim and Gari were also very kind and helpful to us and I apologize for the other names we might be forgetting but just know how appreciative we are for everything this store has done for us!

Alex
Posted on Website June 15, 2017